FAQ

*NOTE*

All orders received after the 25th of December 2016 will be shipped on the 3rd of January 2017. Please email laura@alittlepocket.com.au for urgent enquires. 

Payment 

You can place an order & pay by one of the following methods:

1.Online- Purchase online with credit card, PAYPAL or direct deposit

2.Email- Email the style name(s), size(s), quantities & preffered payment method to laura@alittlepocket.com.au

3.Phone- Call through your order to mobile 0417 343 802 and pay via credit card over the phone or recieve A Little Pocket account details to make direct deposit.

 

Shipping

If the items you have ordered are in stock they will be shipped to you within 24 hours (excluding weekends and Public Holidays) of receiving your payment. Customers will be notified or refunded if an item is out of stock. During holidays there may be a delay in delivery. All items are shipped from Mildura, Victoria.

Unfortunately we cannot be held responsible for delays in the postal service. If you need your order urgently, then please contact us directly to arrange express delivery.

Australia- Australia post with tracking flat rate – $10.00. please allow 2-5 days for delivery.

International Shipping- A Little Pocket will ship to USA, Canada, UK, Turkey, Brazil, Sweden and Switzerland. International postage is calculated at checkout. 
If your Country is not listed as a delivery option, please email laura@alittlepocket.com.au and we can add your destination for delivery. 

Please note, International airmail orders are traceable to the point where they have left Australia.  A Little Pocket will provide as much assistance as possible in tracing un-received items but cannot be responsible for items lost by overseas postal services.

 

Returns & Exchanges

We will gladly accept an exchange, refund or credit for products unworn within 14 business days of purchase. The item must be in the original condition, including tags and receipt. For an exchange, customers will be responsible for shipping and handling charges and must include a pre-paid post bag in the return for an exchange. 

Sale items and delivery charges are not refundable unless as a result of a garment fault. 

A Little Pocket must be contacted prior to the return of any goods via the following: 

Email: laura@alittlepocket.com.au
Phone: 0417343802

A Little Pocket return address:

A Little Pocket
112 Mena Road
Birdwoodton
Vic, 3505